At FBTShop.com, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we offer a refund or exchange subject to the following terms and conditions:

Returns

You may return most new, unopened items within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). To initiate a return, please contact our customer service team at [contact email] to receive a return authorization number.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please include the return authorization number in the package when returning the item.

Refunds

Once we receive your return, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges

If you would like to exchange an item for a different one, please contact our customer service team at [contact email] to receive an exchange authorization number. You may exchange most new, unopened items within 14 days of delivery. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please include the exchange authorization number in the package when returning the item.

Shipping

To return your product, you should mail your product to [address]. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over [amount], you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exceptions

The following items cannot be returned or exchanged:

  • Gift cards
  • Downloadable software products
  • Health and personal care items

Refunds and exchanges are not available for these items.

Changes to this Policy

We reserve the right to modify this refund and return policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Contact Us

If you have any questions about this refund and return policy, please contact us at info@fbtshop.com.